Conflict/Teamwork

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Conflict Resolution: A Win/Win Approach


	Conflict in the workplace should be addressed in order to maintain productivity, increase retention rates and improve morale. Failure to address conflict often leads to an escalation of the problem. It may also result in any number of unproductive behaviors such as resentment, displacement or defensiveness.

This video and handbook will help you find a win/win solution by helping you master certain techniques such as:

Recognizing sources of conflict
Using the Collaborative Management Method
Applying the A-E-I-O-U Communication Model
Assuming the role of mediator
Developing active communication skills.

25 minutes
Purchase: $595.00
Rental: $125.00/week

Conflict Communication Skills

Conflict Communication Skills clearly instructs employees on how to diffuse a hostile and potentially violent situation. This video presents techniques on how to calm someone down who may be getting angry, hostile and verbally abusive and how to deter a violent situation before it has time to occur.

Points covered in this video include:

How to identify situations of possible hostility in all work environments and how they can be approached
How to deal with hosility from the general public and from co-workers
How to develop Conflict Communications Skills through a 12 step process
Emphasizes the importance of learning these skills for the employees, their co-workers and the organization as a whole.
Explains that a hostile person is generally not angry with you personally, but rather a situation
Shows how not to deal with a hostile person

14 minute video and support materials $245.00


	Teamwork: Achieving Success

Orgainizations are learning that an effective team will be more productive than the same number of individuals working indiidually on the same project. This video is designed to give a solid introduction to the purpose of teams, teamwork and the benfits of being a team player.

Points covered in this video include:

The definition of what a team is
What the benefits of a team are to the individual employee
An explanation of why it is important to be a team member
10 key factors on how effective teamwork can benefit both the individual and the organization
An illustration on how a team is more effective than the same number of inidividuals trying to complete the same project.

10 minute video and support materials $195.00


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